If you are unhappy with your order for any reason please contact Studio Arethusa with a description of your issue. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis. In most cases, shipping costs are the responsibility of buyer.
To be eligible for a refund or exchange:
- Contact us and receive a reply with return address before you ship.
- Return the item in the same condition in which you received it.
Once your return is received and inspected, a credit will be applied to your original method of payment or an item for exchange will be readied for you. Normal turn-around times apply to the shipping of exchange item. Please allow time for the creation of your new item.
If you have any questions about these policies or need to arrange a return, contact firstname.lastname@example.org.